Frequently Asked Questions
Everything you need to know about AITIA dolls, orders, and ownership.
General Information
What is AITIA?
AITIA is a premium realistic silicone doll brand developed from the advanced craftsmanship framework of Bezlya. It represents a refined overseas high-end line designed for the global market, with a focus on realism, durability, and long-term quality.
Is AITIA an independent brand?
Yes. AITIA operates as an independent premium brand. While it inherits Bezlya’s mature engineering and craftsmanship foundation, AITIA maintains its own product selection standards, customization system, and international distribution structure.
Who operates this website?
This website is operated by the official authorized distributor of AITIA in North America. We oversee product selection, customization communication, logistics coordination, and after-sales support.
Products & Craftsmanship
What materials are AITIA dolls made of?
All AITIA dolls are crafted from Medical-Grade Silicone, selected for skin-safe performance, durability, and its ability to retain fine detail.
What is the difference between PRO Makeup and ULTRA Makeup?
PRO Makeup is the standard studio-grade finish applied to many AITIA head sculpts, offering natural balance and long-term visual stability. ULTRA Makeup is an advanced upgrade option (or default on select models), featuring higher-density hand painting, richer tonal layers, and enhanced facial dimensionality.
Do all AITIA dolls come with ULTRA Makeup?
No. Only select head sculpts come with ULTRA Makeup by default. Most other models can be upgraded to ULTRA Makeup as an optional customization.
What is Physical Skin Texturing?
Physical Skin Texturing is a structural surface technique that embeds three-dimensional skin details directly into the silicone, creating realistic skin grain, pores, and micro-contours that respond naturally to light and touch.
What are Gel-Filled Structures?
Gel-Filled Structures are optional internal softening layers installed in key body areas to enhance softness, elasticity, and natural rebound behavior.
Do AITIA dolls have a self-lubricating system?
Yes. AITIA integrates a Self-Lubricating Vaginal System designed to gradually release moisture during use, enhancing realism and reducing reliance on external lubricants.
Ordering & Customization
Are AITIA dolls made to order?
Most AITIA dolls are produced according to confirmed specifications. Production begins after order confirmation and customization approval.
Can I customize my doll?
Yes. Available customization options may include makeup level, body configuration, selected structural features, and other model-specific options. Our team will guide you through available choices before production begins.
Can I change or cancel my order after placing it?
Order changes or cancellations are only possible before production begins. Once production has started, orders are subject to the Orders & Cancellations policy.
Shipping & Discreet Packaging
How are AITIA dolls shipped?
All AITIA dolls are shipped using discreet, unbranded packaging. No product names, brand references, or explicit descriptions appear on the outer carton.
How long does shipping take?
Shipping time varies by destination and production status. Estimated timelines are provided during order confirmation and may vary due to customs or logistics factors.
Will the package reveal the contents?
No. All shipments use neutral outer packaging and discreet billing descriptors to protect customer privacy.
Payment & Security
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. AITIA does not store full payment card details.
What payment methods are accepted?
Available payment methods are displayed at checkout and may vary by region.
Maintenance & Ownership
How do I clean my AITIA doll?
Cleaning instructions are provided in the Maintenance & Aftercare guide. Proper cleaning and drying are essential for long-term condition and hygiene.
Is oil secretion normal?
Yes. Light oil secretion is normal for high-quality silicone dolls. Regular wiping and re-powdering will maintain surface balance.
How should I store my doll?
Store the doll in a clean, dry environment, away from direct sunlight, and in a relaxed, neutral position to avoid pressure marks.
After-Sales & Support
Do you provide after-sales support?
Yes. Our North America support team provides assistance with post-delivery questions, care guidance, and issue resolution when applicable.
What should I do if there is an issue with my order?
Please contact our support team through the official website. We will review the issue and assist according to our after-sales policy.