Refund policy

Orders & Cancellations

Ordering an AITIA DOLL is a deliberate and personalized process. Each sex doll is created specifically for you, following a clear production timeline and carefully defined order policies.

This page explains how orders are placed, how long production takes, and how cancellations or refunds are handled for all custom sex doll purchases.

Table of Contents

  1. Ordering Process
  2. Production Timeline
  3. Order Confirmation & Modifications
  4. Cancellation Policy
  5. Refund Policy
  6. Important Notes
  7. Summary

Ordering Process

All AITIA DOLL orders are placed directly through our official website. Each order represents a made-to-order sex doll, produced exclusively according to your selected specifications.

The ordering process follows these steps:

  • Select your preferred model and configuration
  • Complete checkout and payment
  • Receive order confirmation via email
  • Production begins after confirmation

Because each AITIA DOLL is custom-made, orders cannot be treated as standard retail purchases.

Production Timeline

Every AITIA DOLL is handcrafted using premium silicone materials. We do not ship pre-made or mass-produced sex dolls.

Product Type Material Average Production Time
AITIA DOLL Premium Silicone 4–6 weeks

Production time may vary slightly due to factors such as holidays, factory scheduling, or global logistics conditions.

Before shipping, we provide factory confirmation photos and videos to ensure your sex doll meets all confirmed specifications.

Order Confirmation & Modifications

Once your order is confirmed and production has begun, materials and labor are allocated specifically to your custom sex doll.

For this reason:

  • Order details must be reviewed carefully before payment
  • Changes may not be possible once production starts
  • Minor adjustments may be considered only at the earliest stage

If you need to request a modification, please contact us immediately after placing your order.

Cancellation Policy

Because AITIA DOLL products are made to order, cancellations are limited and time-sensitive.

Time After Payment Refund Eligibility Order Status
Within 4 hours 100% refund Production not started
Within 8 hours 95% refund Processing stage
Within 24 hours 80% refund Materials prepared
After 24 hours Non-cancellable Production in progress

Once production begins, the order cannot be canceled, as your sex doll enters the custom manufacturing stage.

Refund Policy

Refunds are issued only in accordance with the cancellation policy above or in verified cases of factory error or shipping damage.

Approved refunds are processed to the original payment method within:

  • Credit / Debit Card: 6–10 business days
  • PayPal: 5–7 business days

Refund timelines may vary depending on your bank or payment provider.

Important Notes

  • All AITIA DOLL orders are custom-made and enter production shortly after payment
  • Unauthorized returns are not accepted
  • Refunds are not available once production has started, except for verified issues
  • Used or opened sex dolls cannot be returned for hygiene and safety reasons

Summary

  • All orders are made to order
  • Production time: 4–6 weeks
  • Limited cancellation window
  • Refunds based on production stage
  • Clear responsibility boundaries for custom sex doll orders

If you have questions regarding your AITIA DOLL order, our support team is available to assist you.(support@aitiaofficial.com)